CUSTOMER CARE
Refunds & disputes
Refund terms for Mooqwa consulting, print-on-demand goods, software, and SaaS subscriptions.
Mooqwa Refund Policy
At Mooqwa LLC, we want to ensure clear expectations before checkout. Our refund terms vary based on the specific service or product purchased:
1. Digital Consulting Services
Fees for digital consulting, strategy sessions, or custom software development milestones are non-refundable once the service or milestone work has commenced. If you need to reschedule a consulting session, please notify us at least 48 hours in advance.
2. Print-on-Demand Goods
Refunds are only granted for items that arrive damaged, defective, or lost in transit by the carrier. We do not offer refunds for change-of-mind or incorrect sizing. Please refer to our Returns & Shipping policy for damaged item claims.
3. Software & SaaS Subscriptions
We do not offer prorated refunds for partial months or unused subscription periods. If you believe there has been a billing error or an unauthorized charge, please contact info@mooqwa.com immediately so we can investigate and resolve the issue directly with you before a formal dispute is initiated.